Thanks for shopping at Mylanii.
If you are not entirely satisfied with your purchase, we're here to help.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Discounted and customised items are final and cannot be returned or exchanged. Shipping fees are also not refundable. Also, once the item has been engraved, no return can be applied.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
If your item is damaged during delivery phase, there will be two option which is a refund will be generated or you will receive a same whole new product. Please send a photo of the damaged product in the original packaging once you've received. Please DO NOT open the packaging once you received the damaged product.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once the order has been engraved/shipped no refund can be applied. Please contact our customer service to cancel your order before engraving.
If you have any questions on how to return your item to us, contact us.