Delivery & Shipping Policy
When will I receive my order?
Due to our product customizing service, the process ranges from 3-14 days due to the market demand. It takes 1-2 days for the designer to get the plan ready, 1-3 days for the production stage to run, 1-2 days to pack and ensure the quality of the product and finally 2-4 days to ship to you.
For the product without the customising service, we will pack it to you once you have place an order and it would take 3-4days to ship to you. The duration taken above are counted as working days. But you will normally receive your order around 3-5 working days with all the process stated above.
How much does the shipping cost?
The cost of warranted shipping is RM15 for Peninsular Malaysia and RM20 for East Malaysia. The cost of shipping will be slightly high due to the fragility of our product and the warranty for the product to reach to you safely and undamaged. If the product is being damaged severely, we will ship out a newly conditioned product for you.
The standard shipping ranged between RM5 - RM15 due to the location. The standard shipping service is in collaborated with EasyParcel.
Which delivery company are you using and where to track my parcel?
We are using LineClear Express to ship your parcel. You can click on this link LineClearExpress to track your parcel with the tracking number sent to your email.
The standard shipping provided by EasyParcel can be track in our website or EasyParcel official website. Please contact us if you have further enquiries.
Do we ship internationally and how long does it takes?
Yes. We are shipping internationally now with the platform EasyParcel, for more info please visit to International Shipping Duration for the duration. As for the price, please go to the checkout page for the price rates and shipping company.
For international shipping, the duration will be noticed on the shipping service page when you are checking out your shopping cart.